FAQs

Order & Payment

What payment methods do you accept?
We offer Cash on Delivery (COD) across Pakistan, along with JazzCash and EasyPaisa for instant payment.

Is Cash on Delivery available everywhere?
Yes, COD is available in most cities across Pakistan through our courier partners.

Shipping & Delivery

How long does delivery take?
Orders are typically delivered within 7-10 working days depending on your city.

How will I track my order?
Once your order is shipped, you'll receive a tracking number via SMS/WhatsApp to track it with our courier partner.

Products

Are your products customizable?
Yes! Many of our pieces, like name necklaces and engraved bracelets, can be personalized with your name or a name of your choice.

What material are the pieces made of?
Our jewelry is crafted using high-quality gold-toned and silver-toned finishes designed for everyday wear and durability.

Returns & Exchanges

Can I return or exchange my order?
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery and we'll be happy to help with a replacement.

How do I contact customer support?
Reach out to us through our Contact page and we'll respond as soon as possible.