Refund policy

Return & Exchange Policy
At Suqaina's Adore, we want you to love your jewelry. Please note: we do not offer cash refunds. Please read our policy below.

Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect item, contact us within 24 hours of delivery with your order number and a photo/video. We will arrange a free replacement — no cash refund will be issued.

Change of Mind: Since our products are often personalized (engraved names, custom text), we cannot accept returns or exchanges for change of mind once an order is confirmed.

Non-Customized Items: Exchange allowed within 3 days of delivery if unused, unworn, and in original packaging — exchange only, not refund.

COD Orders: Please inspect your package at delivery. If visibly damaged, refuse delivery and contact us immediately.

No Refunds: All sales are final. We only offer replacements or exchanges for eligible cases as stated above — no monetary refunds will be processed under any circumstance.

Contact us via our Contact page for any questions.